Ep 0448 min
The support team that writes its own AI policy
Why support prompts are policy documents, how they get reviewed, and the one rule that stops agents from promising ship dates.
Tag
#process
0 prompts, 0 articles, and 2 episodes.
Episodes
Ep 0245 min
Designing with a critic that argues back
Using models as critique partners rather than generators — and why the work gets better the moment you stop asking for designs and start asking for arguments.